Norway Pharma Return & Refund Policy | Hassle-Free Returns & Customer Satisfaction
Effective Date: March 1, 2025
At Norway Pharma, your satisfaction is our top priority. We are committed to providing high-quality skincare and haircare products, and we stand by our commitment with a customer-friendly return and refund policy. If you’re not completely satisfied with your purchase, we offer an easy and transparent return process to ensure a seamless shopping experience.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
✅ The product must be unused, unopened, and in its original packaging.
✅ The return request must be initiated within 14 days from the delivery date.
✅ Items must be in resalable condition, free from damage, and include all original labels and accessories.
✅ A valid proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
🚫 Opened or used products due to hygiene and safety regulations.
🚫 Gift cards or promotional items provided free of charge.
🚫 Final sale or clearance items, unless the product is defective.
3. How to Initiate a Return
📌 Step 1: Submit a Return Request
- Contact our customer support team at 📧 info@norway-pharma.com with your order details.
- Provide the reason for return and attach images if necessary.
📌 Step 2: Ship the Product
- Once approved, we will provide the return shipping address.
- Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
📌 Step 3: Refund or Exchange Processing
- Upon receiving and inspecting the returned product, we will process your refund or exchange within 5-7 business days.
- Refunds will be credited to the original payment method.
4. Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please reach out to us immediately at 📧 info@norway-pharma.com.
✅ We will provide a free replacement or a full refund at no extra cost.
5. Late or Missing Refunds
If you haven’t received your refund yet:
✔ First, check your bank account.
✔ Then, contact your credit card provider, as processing times may vary.
✔ If you still need assistance, reach out to our support team.
6. Contact Norway Pharma for Support
For any inquiries regarding returns, refunds, or exchanges, contact our dedicated support team:
📧 Email: info@norway-pharma.com
📞 Phone: +20224117444 | +201015802085
🌐 Website: norway-pharma.com
Norway Pharma – Your Trusted Partner in Skincare & Haircare! ✨
Why Choose Norway Pharma?
✔ 100% Customer Satisfaction Guarantee
✔ Hassle-Free Returns & Refunds
✔ Premium Skincare & Haircare Products